aladin88 Privacy Policy

1 Introduction

aladin88 ("aladin88", "we", "us", "our") operates the online casino and sports betting platform accessible at aladin88.club (the "Platform"). We are committed to protecting the privacy and personal data of all Players who register and use our services.

This Privacy Policy explains in clear terms how aladin88 collects, uses, stores, shares, and protects personal information in connection with the operation of the Platform. It applies to all Malaysian players, including those accessing the Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and other locations.

This Policy should be read alongside the aladin88 Terms & Conditions and Responsible Gaming Policy, which together govern your relationship with the Platform.

2 Data Controller

For the purposes of applicable data protection law, aladin88 acts as the data controller in respect of personal data collected through the Platform. As data controller, aladin88 determines the purposes for which and the means by which personal data is processed.

Where aladin88 engages third-party service providers (such as payment processors, game studios, or KYC verification services) who process personal data on aladin88's behalf, those parties act as data processors and are contractually bound to process data only in accordance with aladin88's instructions and this Policy.

3 Personal Data We Collect

aladin88 collects personal data from Players in the following categories:

3.1 Registration & Account Data

• Full legal name, date of birth, and gender;
• Email address and contact number;
• Residential address (including city and postcode);
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

• National identity card (MyKad) number or passport number;
• Copies of identity documents submitted for KYC verification;
• Proof of address documents (e.g., utility bills, bank statements);
• Selfie or facial recognition data where applicable for liveness verification.

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records in MYR;
• Payment method identifiers (e.g., Touch n Go eWallet account reference, bank account number, CIMB or Maybank account details — stored in masked form);
• Bonus and promotion redemption history;
• Wagering history across all game types.

3.4 Technical & Usage Data

• IP address and geolocation data at time of login and transaction;
• Device type, operating system, and browser information;
• Session duration, pages visited, and navigation paths on the Platform;
• Log files and error reports generated during your use of the Platform.

3.5 Communications Data

• Records of communications between you and aladin88 customer support, including live chat transcripts and email correspondence;
• Records of promotional communications where consent has been given.

4 How We Use Your Personal Data

aladin88 uses personal data collected from Players for the following purposes:

• Account Management: Creating, maintaining, and managing your aladin88 account, including processing login sessions and account settings changes;
• Identity Verification: Conducting KYC checks to verify your identity, age (confirming you are 21 or older), and payment method ownership in accordance with compliance obligations;
• Transaction Processing: Processing deposits and withdrawals in MYR via Touch n Go, Boost, Maybank, CIMB, Public Bank, and other accepted payment methods;
• Responsible Gaming: Monitoring account activity to identify potential problem gambling patterns and applying responsible gaming tools where necessary, including self-exclusion and deposit limits;
• Fraud Prevention & Security: Detecting and preventing fraudulent transactions, money laundering, and other prohibited activities; monitoring login attempts for anomalous behaviour;
• Customer Support: Responding to your enquiries, complaints, and account-related requests;
• Platform Improvement: Analysing aggregated usage data to improve Platform performance, user experience, and game offerings;
• Legal & Compliance Obligations: Meeting recordkeeping, reporting, and other obligations imposed by applicable gaming authority requirements and other applicable law;
• Marketing Communications: Sending promotional offers, bonus notifications, and Platform updates — only where you have provided valid consent and subject to your right to withdraw that consent at any time.

5 Legal Basis for Processing

aladin88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and aladin88 — i.e., operating your account, processing bets, and managing payments;
• Legal Obligation: Processing required to comply with applicable compliance obligations, including KYC/AML requirements and data retention mandates;
• Legitimate Interests: Processing carried out for aladin88's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights;
• Consent: Processing for marketing communications, where your freely given, specific, and informed consent has been obtained. You may withdraw consent at any time by contacting aladin88 support.

6 Cookies & Tracking Technologies

The aladin88 Platform uses cookies and similar tracking technologies to support Platform functionality and improve your experience. The categories of cookies used include:

• Strictly Necessary Cookies: Required for the Platform to operate, including session authentication cookies that maintain your logged-in state on aladin88.club;
• Functional Cookies: Used to remember your preferences (such as language settings) to provide a more personalised experience;
• Analytics Cookies: Used to collect aggregate, anonymised data about how Players navigate and use the Platform, enabling aladin88 to identify performance issues and areas for improvement;
• Security Cookies: Used to detect and prevent fraudulent activity, including anomalous login patterns.

Strictly necessary cookies cannot be disabled as they are essential to Platform operation. For other cookie categories, you may manage preferences through your browser settings. Disabling certain cookies may impair the functionality of the aladin88 Platform.

7 Sharing Your Personal Data

aladin88 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. Personal data is shared only in the following limited circumstances:

• Payment Processors: Your payment data is shared with the relevant payment service provider (e.g., Touch n Go, Boost, Maybank) as necessary to process your deposit or withdrawal transaction;
• KYC & Identity Verification Providers: Identity documents and verification data are shared with licensed third-party KYC service providers engaged by aladin88 for compliance purposes;
• Game Studios & Platform Providers: Certain game studios and live casino platform providers may receive technical account identifiers necessary to authenticate and record your game sessions. These parties do not receive your full personal profile;
• Legal & Regulatory Authorities: aladin88 may disclose personal data to gaming regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law or a valid legal order;
• Fraud Prevention Services: Relevant data may be shared with fraud prevention and anti-money laundering screening services to meet compliance obligations.

All third-party processors engaged by aladin88 are subject to contractual data processing agreements that prohibit them from using your data for purposes beyond those specified above.

8 Data Retention

aladin88 retains personal data for the period necessary to fulfil the purposes for which it was collected, subject to the following:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with applicable compliance and anti-money laundering record-keeping requirements;
• KYC Documents: Retained for a minimum of five (5) years following submission, or such longer period as required by applicable law;
• Transaction Records: Retained for a minimum of five (5) years following the date of the transaction;
• Customer Support Communications: Retained for a period of two (2) years following resolution of the relevant matter;
• Marketing Consent Records: Retained for the duration of the consent and for a period of three (3) years thereafter.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

9 Security Measures

aladin88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Measures include:

• SSL/TLS encryption for all data in transit between your device and the aladin88 Platform;
• Encrypted storage of sensitive personal data including passwords and payment credentials;
• Role-based access controls restricting staff access to personal data on a need-to-know basis;
• Regular security assessments and monitoring for anomalous access patterns;
• Incident response procedures for managing and notifying data breaches in accordance with applicable legal obligations.

While aladin88 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are also responsible for maintaining the security of your aladin88 account credentials.

10 Your Data Rights

Subject to applicable law and aladin88's legal retention obligations, you have the following rights in respect of your personal data:

• Right of Access: You may request a copy of the personal data aladin88 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to aladin88's legal retention obligations;
• Right to Restrict Processing: You may request that aladin88 restrict the processing of your personal data in certain circumstances;
• Right to Object: You may object to processing carried out on the basis of legitimate interests or for direct marketing purposes;
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a machine-readable copy of your data;
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact aladin88 at [email protected]. aladin88 will respond to valid data rights requests within 30 days. Verification of your identity may be required before the request is processed.

11 Children & Minors

The aladin88 Platform is strictly for persons aged 21 years and over. aladin88 does not knowingly collect personal data from individuals under the age of 21. If aladin88 discovers that personal data has been collected from a person under the minimum age, that data will be promptly deleted and the associated account closed.

Parents and guardians who believe that their child may have registered an aladin88 account are encouraged to contact support immediately at [email protected].

12 International Data Transfers

aladin88 may transfer personal data to, or store it on servers located in, jurisdictions outside Malaysia. Where such transfers occur, aladin88 takes appropriate steps to ensure that your personal data remains protected to a standard at least equivalent to the protections afforded under this Policy.

Transfers to third-party service providers in other jurisdictions are governed by contractual data processing agreements that impose data protection obligations consistent with applicable international standards.

13 Third-Party Services

The aladin88 Platform may contain integrations with third-party services (for example, live casino game providers and payment gateway infrastructure). These third parties operate under their own privacy policies. aladin88 is not responsible for the data practices of third-party services accessed through the Platform.

aladin88 does not include third-party advertising networks, social media tracking pixels, or behavioural profiling services on the Platform that would share your personal data with advertisers without your knowledge.

14 Updates to This Privacy Policy

aladin88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform services. The "Last Updated" date at the top of this Policy will reflect the date of the most recent revision.

For material changes that significantly affect how your personal data is used, aladin88 will provide notice via email to your registered address or via a prominent notice on the Platform prior to the changes taking effect. Your continued use of the aladin88 Platform following the effective date of any revision constitutes acceptance of the updated Policy.

15 Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by aladin88, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 within your aladin88 account dashboard
• Website: aladin88.club

aladin88 aims to acknowledge all privacy-related enquiries within 5 business days and to provide a substantive response within 30 calendar days.